At Commercial Bathwares, we like to make returns and exchanges as easy and quick as possible. Please review these instructions before submitting a return. We also suggest reading the complete returns policy and order policy before making your purchase.
Things to keep in mind:

All exchanges and returns for credit require a Return Merchandise Authorization (RMA) number. Request a RMA number by emailing
This email address is being protected from spambots. You need JavaScript enabled to view it. or calling our Customer Care Center at (314) 256-0985 during regular business hours.

•     Returns for credit must be processed within 7 days of the original invoice date. Thereafter, all sales are final and subject to manufacturer replacement warranty.
•     Shipping charges are non-refundable.
•     Claims of damage, loss or merchandise shortage must be reported within 24 hours of receipt and must fill out a claim form to be considered valid.
•     All items must be returned in as new condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.
•     All items are subject to a 25% restocking fee.

After Receiving Your Return Merchandise Authorization (RMA) Number:

    Write your RMA number legibly on the return label.
    Return the entire package to:
    Commercial Bathwares
    Attn: Returns (RMA Number:_____)
    4999 Fyler Avenue (rear)
    St. Louis, MO 63139

Crediting Your Account

Credit will be issued within two business days of receiving your return to the credit card or account found on original order. Read more details about refunds on our detailed returns page.